Consumer Duty Implementation Deadline on 31st July

In advance of the deadline, firms should prepare for any procedural impacts by reviewing the following FCA publications:

• The official Policy Statement and finalised Guidance; and
• Information for firms on good practice, desired outcomes, and areas for improvement.

💡 Ahead of 31^st July, revisit Plenitude’s paper, ‘It’s Your Duty to be (Consumer) Dutiful’, to learn more on the FCA’s expectations for businesses to treat customers fairly, ensure good outcomes, and demonstrate appropriate compliance.