Fraud
Industry News
The report shows continued strong consumer outcomes under the APP Scams Reimbursement Requirement.
Key updates include:
➡️ High Reimbursement Rates: 88% of money lost to APP scams in scope of the policy (£112 million), was returned to victims in the first nine months of the scheme;
➡️ Timely Responses: 84% of claims were closed within five business days, however, Q2 saw a 6% decline in firms’ response speed compared to Q1;
➡️ Rejection Rates: Only 3% of claims were declined due to insufficient consumer caution;
➡️ Claims Trend: The overall number of quarterly claims rise at a slower pace, as the impact of the 7 October 2024 cut-off for historical claims fades; and
➡️ Positive policy effect: Q2 2025 reimbursement rates increased by 0.5% from the previous quarter.
✅ Firms should review their real-time fraud monitoring systems, ensuring APP fraud is promptly identified and prevented to reduce losses and protect clients.
