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PSR Outlines Next Steps for APP Scam Claims Management Rules

14 February 2025

PSR Outlines Next Steps for APP Scam Claims Management Rules

The Payment Systems Regulator (PSR) announced the next steps for the implementation of Authorised Push Payment (APP) scams claims management requirements.

 

The regulator plans to launch a consultation in April 2025 seeking views on regulatory requirements for Pay.UK’s reimbursement claims management system (RCMS) for APP scam claim management and data reporting;

The requirements will aim to promote consistency across claims management and reporting supported by a centralised system implemented by Pay.UK; and

RCMS requirements could be introduced in late 2025 at the earliest, with the potential implementation date being one of the aspects that will be covered in the upcoming consultation.

✅ Firms should ensure their APP fraud prevention controls are robust and can prepare to respond to the PSR’s upcoming consultation in April 2025.
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