PSR Outlines Next Steps for APP Scam Claims Management Rules

The regulator plans to launch a consultation in April 2025 seeking views on regulatory requirements for Pay.UK’s reimbursement claims management system (RCMS) for APP scam claim management and data reporting;

The requirements will aim to promote consistency across claims management and reporting supported by a centralised system implemented by Pay.UK; and

RCMS requirements could be introduced in late 2025 at the earliest, with the potential implementation date being one of the aspects that will be covered in the upcoming consultation.

✅ Firms should ensure their APP fraud prevention controls are robust and can prepare to respond to the PSR’s upcoming consultation in April 2025.