Heather Richards
Director
Heather is a financial crime and operations expert with 20 years of experience leading large-scale remediation, transformation, and managed service programs
Heather's expertise lies in financial crime, operations, and transformation. Heather has strong leadership and track record across top-tier consultancies, law firms, and financial institutions.
Most recently serving as Director of Financial Crime Operations at Starling Bank, she oversaw a 1,200+ strong team, delivering large-scale transformation and remediation under FCA scrutiny, implementing strategic operating models, and optimising financial crime frameworks.
Previously, as Director at EY and Head of FS Operations at Eversheds Sutherland/Konexo, she led multimillion-pound remediation and managed service engagements and secured trusted advisor status through high-quality delivery and stakeholder engagement. Earlier roles at Deloitte and EY built her expertise in AML/KYC, conduct risk, regulatory interpretation, and managed services design, including business case development and technology integration.
Her proven ability to scale operations, build delivery capability, and lead through complex change positions her strongly to lead remediation and managed services.
Heather’s Expertise
AML/CTF/CPF
Plenitude can help you implement an effective and proportionate framework and evidence a robust 'risk-based' approach
Fraud
Plenitude can help your firm ensure its fraud controls are effective and efficient in order to meet regulatory obligations, as well as reduce fraud losses and operational costs
Market Abuse
Plenitude can help your firm ensure that your controls are cost-effective, efficient, and compliant
Anti-Bribery and Corruption
Plenitude can help you understand your risk exposure and support you with the design and implementation of effective and proportionate controls
Sanctions
Plenitude can help you navigate your sanction obligations by streamlining your compliance requirements into manageable, actionable, and auditable processes
Facilitation of Tax Evasion
Plenitude can support you in ensuring that you are compliant with the relevant regulations and requirements