The factsheet helps consumers identify, prevent and respond to online fraud and scams that increasingly leverage artificial intelligence (AI).
Key points include:
➡️ AI-enabled scam tactics: Fraudsters use deepfake voices and videos, impersonation, phishing and fake investment opportunities to make scams more convincing and harder to detect;
➡️ Clear warning signs: The guidance flags fraud indicators such as urgent payment requests, requests for personal or banking details, untraceable payment methods, suspicious links, and AI-generated audio or video anomalies; and
➡️ Practical prevention steps: The guide sets out practical steps consumers can take to protect themselves.
✅ Firms should reinforce consumer education, adapt controls for AI-driven fraud risks, and ensure clear escalation and reporting pathways as scam techniques continue to evolve.