---
title: FCA Publishes a Dear CEO Letter to Payment Firms
description: The FCA has published a ‘Dear CEO’ letter to payment firms.
---

[News & insights ](https://www.plenitudeconsulting.com/news-insights)

# [FCA Publishes a Dear CEO Letter to Payment Firms](https://www.plenitudeconsulting.com/news-insights/fca-publishes-a-dear-ceo-letter-to-payment-firms)

 Written by [Insight & Partnership Team](https://www.plenitudeconsulting.com/news-insights/author/insight-partnership-team) | Mar 16, 2023 3:02:00 PM

The letter highlights three outcomes which payment firms should focus on, namely:

- Ensuring that customers’ money is safe;
- Ensuring that firms do not compromise financial system integrity;
- Meeting customers’ needs, including through high quality products and services, competition and innovation, and robust implementation of the FCA Consumer Duty.

Relevant firms should read the letter to learn more about the FCA’s approach and expectations and integrate them into their own processes.

[View full post](https://www.plenitudeconsulting.com/news-insights/fca-publishes-a-dear-ceo-letter-to-payment-firms)

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