Precise, flexible, assured

We put client results at the heart of everything we do. We operate practical processes that underpin our agility and creativity in finding the right solutions for the most complex challenges.

Our own operating model has been fine-tuned on some of the largest and high profile regulatory change programmes, by consulting and industry experts whose knowledge and experience is second to none. We tailor our methodology to meet the exact requirements of each client, which enables us to mobilise and scale rapidly whilst maintaining tight focus on delivery.

We instil confidence from the outset by:

  • defining and agreeing Statements of Work (SoW) that identify clear and measurable objectives, deliverables, process approach, client involvement, timescale and budget for the assignment
  • appointing an engagement partner with overall accountability for quality of deliverables and process and who will take personal responsibility for the on-going quality assurance of Plenitude’s work
  • establishing a calendar of regular review meetings to assess progress against the SoW, align expectations accurately, agree any SoW change requirements and manage any issues arising
  • scheduling a series of surveys to measure client satisfaction with progress and approach, including programme participants, managers and sponsors – this feedback is shared with our team and contributes to our continuous improvement objective

Success for us is a delivery programme that brings the planned business outcomes and benefits, is completed on time and to budget – and that has contributed to up-skilling the client team. We also aim to ensure that client stakeholders have enjoyed the experience of working with Plenitude.